We accept returns of items that are uncut, unscored, unformed and in their original protective wrapping within 30 days of delivery.
In order to receive a refund, we ask that your returned items be intact and free of any signs of wear or use. Because our plastic may be used in mission critical applications like medicine, construction, defense and aviation, various regulations prohibit us from accepting returns for material that is not in its original condition.
We will process your returns within 5 business days of receipt by our warehouse and issue your refund using your original payment method.
Original shipping and handling fees are not refundable.
All sales on sample packs are final. Sample packs are not eligible for store credit, returnable or exchangeable.
Shop with Confidence Program
We started our Shop with Confidence Program on May 24th, 2017. As discussed in our general return policy many of our customers use our material for mission critical applications and we generally cannot accept the return of used plastic. However, we realize sometimes errors occur in ordering or you may find a plastic is not suitable for your application.
We love repeat business and want you to be happy with every order.
Contact one our team members, let us know what happened, and we’ll work on trying to come to a solution you’re happy with.